Privacy Policy
This Privacy Policy ("Policy") describes how Distress Sale (the trading name of AROSOFT INTERNATIONAL LIMITED, hereinafter referred to as "the Company", "we", "us", or "our") collects, uses, stores, and protects your personal information when you access or use our online Marketplace, website, or mobile application. By using the Marketplace, you agree to the terms of this Policy. If you do not agree, please do not use our platform.
Last updated: 4th April 2026
1. Information We Collect
1.1 We collect information you provide directly to us, including when you register an account, place an order, list a product, or contact us. This may include:
- Full name
- Email address
- Phone number
- Delivery and billing address
- Payment information (processed securely via third-party providers)
- Business name and registration details (for sellers)
- Government-issued identification (where required for verification)
1.2 We also collect information automatically when you use the Marketplace, including:
- IP address and device identifiers
- Browser type and operating system
- Pages visited and time spent on the platform
- Referring URLs and search terms
- Transaction history and browsing behaviour
1.3 We may receive information about you from third parties, including payment processors, identity verification services, social media platforms (if you log in via a third-party account), and fraud prevention partners.
2. How We Use Your Information
2.1 We use the information we collect to:
- Create and manage your account
- Process orders, payments, and returns
- Facilitate communication between buyers and sellers
- Provide customer support and resolve disputes
- Verify your identity and prevent fraud
- Send transactional notifications (e.g. order confirmations, shipping updates)
- Send promotional communications, where you have opted in
- Improve the performance, features, and security of the Marketplace
- Comply with applicable legal and regulatory obligations
2.2 We will not use your personal data for purposes that are incompatible with those described in this Policy without first obtaining your consent.
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract performance: to fulfil our obligations to you as a buyer or seller on the Marketplace.
- Legitimate interests: to operate, protect, and improve our platform.
- Legal obligation: to comply with applicable Nigerian laws and regulations.
- Consent: where you have explicitly agreed to a specific use of your data, such as receiving marketing communications.
6. Data Retention
6.1 We retain your personal data for as long as your account is active or as necessary to provide you with our services.
6.2 We may retain certain information for a longer period where required to comply with legal obligations, resolve disputes, enforce agreements, or protect our legitimate business interests.
6.3 When your data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.
7. Data Security
7.1 We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
7.2 Payment information is processed through secure, encrypted channels provided by our third-party payment partners. We do not store full payment card details on our servers.
7.3 While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Rectify any inaccurate or incomplete personal data.
- Erase your personal data in certain circumstances (the "right to be forgotten").
- Restrict the processing of your data in certain circumstances.
- Object to the processing of your data where we rely on legitimate interests.
- Withdraw consent at any time where processing is based on your consent.
- Data portability — receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe in accordance with applicable law.
9. Children's Privacy
9.1 The Marketplace is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors.
9.2 If we become aware that we have inadvertently collected personal data from a person under 18, we will take steps to delete such information promptly. If you believe we may have collected data from a minor, please contact us immediately.
10. Third-Party Links
The Marketplace may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. International Data Transfers
11.1 Your personal data is primarily stored and processed within Nigeria. Where data is transferred outside Nigeria, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
12. Changes to This Policy
12.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page with a revised "Last updated" date.
12.2 Your continued use of the Marketplace after any changes to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our customer service team or send us a direct email at: no1distresssales@gmail.com
